Chief of Guest Experience
5 days ago
Sofitel Mumbai BKC is seeking a strategic leader to drive excellence in Housekeeping operations and guest satisfaction.
Role Overview
- Lead and manage Housekeeping staff to achieve high levels of cleanliness and quality.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Create and deliver training programs to enhance staff performance and engagement.
- Collaborate with colleagues to address guest complaints and provide excellent service.
- Liaise with departments to ensure seamless delivery of services and exceed guest expectations.
- Monitor and analyze guest feedback to inform service enhancements.
- Communicate priorities to staff to ensure personalized service and efficient operations.
About Our Culture
We value diversity and inclusivity, creating a workplace that attracts and promotes talented individuals from various backgrounds. Our 5-star Luxury Hotel offers a range of amenities, including restaurants, bars, and event spaces.
Key Requirements
- A strong service ethos and commitment to delivering exceptional guest experiences.
- Leadership experience or equivalent role is highly valued.
- Familiarity with hospitality technology, such as Opera, is beneficial.
- Excellent communication and problem-solving skills.
- Highly organized and reliable individual.
- Proficient in English language.
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