Chief of Guest Experience

5 days ago


Manama, Manama, Bahrain Sofitel Mumbai BKC Full time

Sofitel Mumbai BKC is seeking a strategic leader to drive excellence in Housekeeping operations and guest satisfaction.

Role Overview

  • Lead and manage Housekeeping staff to achieve high levels of cleanliness and quality.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Create and deliver training programs to enhance staff performance and engagement.
  • Collaborate with colleagues to address guest complaints and provide excellent service.
  • Liaise with departments to ensure seamless delivery of services and exceed guest expectations.
  • Monitor and analyze guest feedback to inform service enhancements.
  • Communicate priorities to staff to ensure personalized service and efficient operations.

About Our Culture

We value diversity and inclusivity, creating a workplace that attracts and promotes talented individuals from various backgrounds. Our 5-star Luxury Hotel offers a range of amenities, including restaurants, bars, and event spaces.

Key Requirements

  • A strong service ethos and commitment to delivering exceptional guest experiences.
  • Leadership experience or equivalent role is highly valued.
  • Familiarity with hospitality technology, such as Opera, is beneficial.
  • Excellent communication and problem-solving skills.
  • Highly organized and reliable individual.
  • Proficient in English language.

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