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Strategic Client Relations Manager

2 weeks ago

Manama, Manama, Bahrain Standard Chartered Life And Careers Full time

Job Description:

The Senior Relationship Manager, Priority Clients role at Standard Chartered Life And Careers is a critical position that requires strong interpersonal and communication skills. As a key member of our team, you will be responsible for servicing and managing customer relationships under the Priority Banking program.

You will engage with clients to understand their needs and provide them with appropriate products, services, and solutions from the Consumer Banking suite. Your primary focus will be on driving profitable revenue and volume growth from your portfolio by acquiring new customers, deepening existing relationships, and cross-selling products.

To achieve this goal, you will manage client requirements, anticipate their needs, and build relationships with their circle of influence. You will also communicate effectively with clients, providing complete and concise portfolio valuations and guidance.

About the Role:

  • Manage and anticipate client requirements
  • Build and sustain relationships with clients' circles of influence
  • Provide consistent and frequent communication with clients
  • Serve as a problem-solver for clients
  • Retain existing high-value clients by growing their wallet with the bank
  • Resolve client queries without further escalation
  • Effectively convert service recovery to sales opportunities

Requirements:

  • Certifications: CFA or FAP Certified
  • 5+ years of successful business practice in client relationship management in the banking industry
  • Strong interpersonal and communication skills with multicultural awareness and sensitivity
  • A team player with good initiatives and assertiveness
  • Proven track record in business goal management

About Standard Chartered:

We are an international bank that values innovation and collaboration. Our mission is to make a positive difference for our clients, communities, and employees. We offer a range of benefits, including core bank funding for retirement savings, medical and life insurance, time-off options, flexible working arrangements, and proactive wellbeing support.