F&B Director of Operations

4 days ago


Manama, Manama, Bahrain RESO Full time
Job Description

F&B Operations Manager at RESO

Overview

We are seeking an experienced F&B Operations Manager to oversee the daily operations of all food and beverage outlets, including restaurants, bars, cafes, and catering services. As a key member of our team, you will be responsible for developing and implementing operational procedures to optimize efficiency and service quality.

Key Responsibilities:
  • Oversight of daily operations in all F&B outlets, including restaurants, bars, cafes, and catering services.
  • Development and implementation of operational procedures to optimize efficiency and service quality.
  • Monitoring of food and beverage quality to meet or exceed customer expectations.
  • Ensuring compliance with health, safety, and sanitation regulations.
Staff Management

You will be responsible for recruiting, training, and managing a high-performing F&B team, including chefs, servers, and supervisors. This will involve setting performance standards, conducting regular evaluations, and providing feedback to ensure that staff are equipped to deliver exceptional service.

Financial Management

In this role, you will create and manage budgets to ensure cost control and profitability. You will analyze financial performance, including sales, expenses, and revenue, and develop strategies to increase profitability through promotions or menu updates.

Customer Experience

Achieving excellent customer satisfaction is crucial in this role. You will address and resolve customer complaints or feedback professionally, monitor customer satisfaction levels, and implement improvements where needed.

Procurement and Inventory

You will coordinate with the supply chain department to source high-quality ingredients and beverages, and manage inventory effectively to reduce waste and control stock levels.

Marketing and Promotions

Collaborate with marketing teams to plan and execute promotional campaigns, and analyze market trends and customer preferences to inform strategies.

Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proven experience in F&B management, with at least 3-5 years in a leadership role.
  • Strong leadership and team management skills.
  • In-depth knowledge of F&B operations, budgeting, and cost control.
  • Excellent customer service and communication abilities.
  • Proficiency in F&B management software and MS Office.
  • Ability to work in a fast-paced, high-pressure environment.
Work Environment

This role often requires flexible working hours, including evenings, weekends, and holidays. May involve standing for long periods and occasional heavy lifting.



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