End User Support Expert
5 days ago
About the Role
">The End User Support Expert plays a crucial role in ensuring seamless IT operations. As a first and second-level support analyst, you will be responsible for resolving technical issues and user incidents in a timely manner.
Key Responsibilities:
">- ">
- Troubleshoot system outages and initiate corrective action promptly;">
- Monitor and report on IT systems and Key Performance Indicators (KPIs);">
- Collaborate with customers and business support groups to resolve issues effectively;">
- Utilize Service Desk software for logging, resolving, and closing incidents and service requests;">
- Manage daily activity workload to ensure Service Level Agreement (SLA) commitments are met;">
- Provide guidance to callers and maintain accurate log entries of requests;">
- Work closely with other support teams to ensure smooth operations;">
- Create daily/weekly/monthly IT Service Desk reports.">
Requirements
">To succeed in this role, you will need:
A strong foundation in Computer Science or equivalent IT studies
">0-1 year of experience in end-user support or a related field
Excellent problem-solving skills and attention to detail
">Effective communication and teamwork abilities
">Ability to work in a fast-paced environment and adapt to changing priorities
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