Contact Center Professional

1 week ago


Manama, Manama, Bahrain Calo Inc. Full time
Customer Care Specialist

About Our Organization

We aim to revolutionize the way people access healthy food options.

Job Overview

This role requires building strong relationships with customers, addressing their queries, and collaborating with different teams to deliver exceptional results.

Responsibilities

  1. Provide timely and effective solutions to customer inquiries via live chat and phone calls
  2. Foster trust with customers and ensure their experience is positive
  3. Onboard new customers to initiate their journey
  4. Cultivate a culture of empathy within the organization and facilitate issue resolution through collaboration with different teams
  5. Prioritize customer satisfaction and identify opportunities to exceed expectations
  6. Share valuable insights with the team to inform process improvements

Ideal Candidate

To succeed in this role, you'll need prior experience in customer-facing positions, excellent communication skills, and a passion for delivering outstanding results.

Able to handle ambiguity, prioritize tasks effectively, and maintain a professional demeanor in high-pressure situations.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Internet Publishing



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