Sales and Customer Experience Specialist

1 day ago


Manama, Manama, Bahrain Chocolates and Gifts shop Full time
Job Title: Sales and Customer Experience Specialist

We are seeking a Sales and Customer Experience Specialist to join our Chocolates and Gifts shop team. The ideal candidate will have a love for chocolate, excellent customer service skills, and the ability to create a delightful shopping experience for all customers while achieving sales targets.

Key Responsibilities:

  • Greet and engage customers warmly, providing personalized service and fostering a welcoming atmosphere in the shop.
  • Educate customers about our range of chocolates, including ingredients, flavor profiles, and production processes.
  • Assist individual customers in selecting the perfect treats for various occasions (e.g., gifts, celebrations, personal indulgence).
  • BUILD STRONG RELATIONSHIPS WITH CORPORATE CLIENTS AND LOCAL BUSINESSES FOR BULK ORDERS AND SPECIAL EVENTS.
  • Develop and manage proposals for corporate deals, including price negotiations and service agreements.
  • Conduct tastings and product demonstrations to enhance customer experience and encourage sales.
  • Prepare and package chocolate orders, ensuring presentation and quality standards are met.
  • Maintain an organized and clean sales area, including restocking shelves and displays as needed.
  • Manage transactions accurately and efficiently using the point-of-sale system.
  • Monitor inventory levels and assist in ordering supplies to ensure stock availability.
  • Collaborate with team members to create enticing displays and seasonal promotions.

Qualifications:

  • High school diploma or equivalent; experience in retail, sales, or corporate relations preferred.
  • PASSION FOR CHOCOLATE AND ABILITY TO BUILD RAPPORT WITH ALL TYPES OF CUSTOMERS.
  • Strong interpersonal skills with excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills for processing transactions and managing cash.
  • Flexibility to work evenings, weekends, and holidays as needed.


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