Leader of Operational Excellence

1 day ago

Manama, Manama, Bahrain beBeeGovernance Full time 120,000 - 250,000
Senior Governance and Customer Experience Leader

This strategic leadership role is pivotal in driving the development and execution of governance frameworks, change control mechanisms, process optimization, and customer experience strategies across the organization.

The ideal candidate will ensure operational excellence by embedding a culture of continuous improvement, regulatory compliance, and customer-centricity. Through cross-functional collaboration and strategic leadership, this role drives measurable improvements in service quality, process efficiency, and customer satisfaction, contributing to the bank's performance and transformation agenda.

Key Responsibilities:

  • Designing and maintaining a comprehensive governance framework for business and customer excellence initiatives.
  • Identifying, assessing, and implementing process improvement opportunities to enhance efficiency, reduce costs, and improve service quality.
  • Leading customer journey mapping and Voice of the Customer (VOC) initiatives to identify pain points and improvement opportunities.
  • Developing and maintaining performance dashboards to provide visibility into process, governance, and customer experience metrics.
  • Engaging with senior leadership and cross-functional teams to align on strategic priorities and excellence initiatives.

Requirements:

  • Bachelor's degree in Finance, Accounting, Economics, Risk Management, or a related field.
  • Master's degree (MBA or equivalent) preferred.

Professional Certifications:

  • Certifications in Lean Six Sigma (Green Belt or Black Belt), Business Process Management (BPM), or Customer Experience (e.g., CCXP) are preferred.

Experience:

  • 8-10 years of progressive experience in business process excellence, governance, change management, or customer experience within the banking or financial services sector.
  • Strong knowledge of governance frameworks, regulatory requirements, and operational risk.
  • Proven track record in delivering measurable process improvements and CE enhancements.

  • Operations Leader

    1 day ago

    Manama, Manama, Bahrain beBeePlantManagement Full time 90,000 - 120,000

    Job SummaryWe are seeking an experienced and dynamic operations leader to join our team in Manama, Bahrain. As the Operations Manager, you will be responsible for overseeing all aspects of our manufacturing facility, ensuring optimal performance, safety, and efficiency.Key ResponsibilitiesLead and manage daily plant operations, including EHS, production &...

  • Housekeeping Team Leader

    3 days ago

    Manama, Manama, Bahrain beBeeHospitality Full time

    Job Title: Housekeeping SupervisorWe are seeking an experienced leader to oversee the daily operations of our housekeeping department.This is a fantastic opportunity for a motivated and organized individual who can lead by example and inspire their team to deliver exceptional service.The successful candidate will have previous experience in a similar...

  • Organization Excellence Strategist

    2 days ago

    Manama, Manama, Bahrain beBeeStrategic Full time 90,000 - 120,000

    Job DescriptionWe are seeking a strategic and analytical professional to lead our organization excellence initiatives. As the Organization Excellence Lead, you will play a critical role in shaping our strategic direction and driving business outcomes.Your key responsibilities will include:Maintaining regular updates to policies and procedures and ensuring...

  • Organization Excellence Lead

    2 days ago

    Manama, Manama, Bahrain VIVA Bahrain Full time

    OverviewContribute towards Organization Development and Planning sections functional scope around Organization Design and Development, Workforce & Manpower Planning and Organizational Performance.ResponsibilitiesMaintain regular updates to policies and procedures and ensure timely communication of the same.Create the Standard Operating Processes for all...

  • FacadE Project Leader

    1 day ago

    Manama, Manama, Bahrain beBeeFacade Full time 80,000 - 120,000

    Facade Project ManagerWe are seeking a highly skilled and experienced facade project manager to join our dynamic team. The ideal candidate will be a leader in the field, with a strong background in facade engineering and project management.This role is crucial for ensuring the successful design, technical coordination, and execution of all facade-related...

  • Retail Team Leader

    4 days ago

    Manama, Manama, Bahrain beBeeSupervisor Full time

    Job OpportunityWe are seeking a skilled and motivated Store Supervisor to join our retail team.The successful candidate will be responsible for supporting sales growth through the performance and development of the Store Sales team, ensuring operational excellence, and delivering exceptional customer service standards.Key Responsibilities:Support in...

  • Retail Operations Manager

    3 days ago

    Manama, Manama, Bahrain beBeeLeadership Full time

    Job TitleA seasoned retail leader is sought to spearhead store operations, driving sales and profitability.Maintains a high level of customer satisfaction through effective communication of sales targets and seamless point-of-sale transactions.Safeguards assets by enforcing robust loss prevention protocols, ensuring compliance with cash handling, fraud, and...

  • Investment Finance Manager – Cross-Border Operations

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    About the RoleWe are looking for a finance leader to oversee financial operations for a regulated investment entity, managing cross-border reporting, compliance, and financial planning. You will play a pivotal role in delivering accurate IFRS-based reporting, meeting capital markets regulatory requirements, and supporting the strategic decision-making...

  • Operations execution

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing...

  • Operations execution

    2 days ago

    Manama, Manama, Bahrain SWATX Full time

    OverviewSWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and...