Director of Rooms and Services

7 days ago


Manama, Manama, Bahrain RESO Full time

About RESO:

We empower our people to become better, to push themselves to new heights, and to treat each other with respect. Our collective energy creates amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

The Assistant Director of Rooms is instrumental in driving this mission forward. This position oversees all departments within the rooms division, providing strategic guidance and support to Heads of Department and staff.

Main Responsibilities:

  1. Oversee employee performance through Heads of Department to maintain high levels of guest satisfaction.
  2. Lead all departments in the division (FO, Concierge, Housekeeping, Spa, Bell & Door, Boutique).
  3. Provide expert guidance to Heads of Department to optimize departmental performance.
  4. Optimize procedures to prioritize guest experience and satisfaction.
  5. Analyze guest feedback to refine services and amenities.
  6. Cultivate relationships with VIPs to exceed their expectations.
  7. Stay informed about KPIs and financial goals to drive business success.
  8. Promote guest-centric initiatives to foster loyalty and retention.
  9. Invest in colleague development to strengthen the talent pipeline.
  10. Ensure the physical condition of front and back-of-house areas meets the highest standards.
  11. Collaborate with departments during regular operational meetings.


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