Assistant Director of Rooms
7 days ago
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
About The Role
The assistant director of rooms is responsible for all departments in the rooms division and provides guidance and support to the HODs in said division. This position is aimed at making sure that the division achieves all KPIs, financial and service quality related, and is directly responsible for all employees and their satisfaction in the rooms departments.
What You Will Do
- Monitor employee performance through the heads of department maintaining excellent knowledge of all colleague related issues.
- Lead all departments in the division (FO, Concierge, Housekeeping, Spa, Bell & Door, Boutique).
- Provide guidance and support to all heads of departments to ensure they can manage their departments efficiently and that they are well equipped to meet the demands of the operation.
- Monitor and streamline all procedures to ensure they are guest oriented and aimed at providing the best possible guest experience.
- Review guest activities to ensure they are relevant and adding to our guest experience.
- Meet VIPs and serve as a point of contact to ensure they feel recognized and contribute this way to their experience.
- Be fully aware of all KPIs and financial goals of the hotel in order to communicate, motivate and direct the teams to achieve them.
- Be a driving force behind guest centric projects, aimed at elevating the experience and recognition of qualifying guests.
- Be a driving force behind the development of colleagues to ensure a desirable talent pipeline.
- Observe physical condition of all front and back of house areas to ensure product is kept at the desired level.
- Attend regular operational meetings to ensure effective coordination and partnership between departments and delegates/shares accordingly.
What You Bring
- Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language.
- Bachelor's degree is a must.
- Previous experience in same position with Luxury Brand.
- Proven record and experience in Hotel Operations.
- High degree of analytical abilities.
- Proven record of building strong relationships with all stakeholders.
- Outstanding communication and presentation skills.
- Strong focus on attention to detail and people development.
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