Hospitality Leader for Luxury Rooms Division

1 week ago


Manama, Manama, Bahrain Four Seasons Hotel Full time
About Four Seasons Hotel Bahrain Bay
Located on an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay is a unique landmark that offers a perfect blend of beach and urban getaway experiences.

The Role
We are seeking an exceptional Hospitality Leader to join our Luxury Rooms Division as Assistant Director of Rooms. In this key role, you will oversee all departments within the division, including Front Office, Concierge, Housekeeping, Spa, Bell & Door, and Boutique. Your primary responsibility will be to ensure seamless operations, excellent guest satisfaction, and high-quality service standards across all aspects of the rooms division.

Your Key Responsibilities
-Monitor Employee Performance: Maintain accurate knowledge of colleague-related issues, providing guidance and support to Heads of Department to enhance their performance and job satisfaction.
-Lead Departments: Spearhead all departments in the division, focusing on efficient management, effective coordination, and meeting operational demands.
-Guest Experience: Streamline procedures to deliver exceptional guest experiences, review activities to ensure relevance, and provide personalized services to VIPs.
-Financial Goals: Stay informed about hotel KPIs and financial objectives, motivating teams to achieve them through effective communication and leadership.
-Talent Development: Foster a desirable talent pipeline by investing in colleague growth and development opportunities.
-Quality Assurance: Ensure physical areas meet desired standards, attending regular meetings to coordinate with other departments and delegate tasks accordingly.

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