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Express Services Representative
1 day ago
We are seeking a highly skilled Express Services Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our customers.
Job Description:The Express Services Representative is the primary point of contact for our customers, answering their inquiries and resolving any issues they may have.
You will be responsible for:
- Providing excellent customer service through all communication channels
- Resolving customer complaints in a timely and professional manner
- Up-selling and cross-selling DHL's products and services
- Maintaining accurate records of customer interactions
In order to succeed in this role, you will need:
- Excellent communication and interpersonal skills
- A strong understanding of customer service principles
- Ability to work well under pressure and meet deadlines
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
As an Express Services Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
We offer a range of benefits, including competitive salary, comprehensive training program, and opportunities for career advancement.
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