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Hotel Guest Service Agent

3 weeks ago

Manama, Manama, Bahrain RESO Full time
About Our Hotel

At RESO, we strive to provide exceptional experiences for our guests. As a Front Desk Agent, you will play a critical role in creating lasting impressions and exceeding guest expectations.

Your Day-to-Day Responsibilities
  • Welcome guests warmly and ensure a seamless check-in process.
  • Provide personal service and special assistance to meet the needs of all guests.
  • Take payments and manage guest bookings efficiently.
  • Maintain accurate records and resolve any issues promptly.
What We're Looking For
  • Strong communication skills to handle guest inquiries and concerns.
  • Problem-solving skills to turn issues into opportunities.
  • Fluency in Arabic and English to communicate effectively with diverse guests.
  • Literacy and technical skills to navigate our systems and software.