Retail Operations Manager

3 days ago

Manama, Manama, Bahrain beBeeLeadership Full time
Job Title

A seasoned retail leader is sought to spearhead store operations, driving sales and profitability.

  1. Maintains a high level of customer satisfaction through effective communication of sales targets and seamless point-of-sale transactions.
  2. Safeguards assets by enforcing robust loss prevention protocols, ensuring compliance with cash handling, fraud, and theft measures.
  3. Monitors all sales activities, including customer order tracking, payments, inventory updates, returns, refunds, and gathering consumer feedback.
  4. Expertly manages cash transactions, petty cash, POS cash handling, and change floats.
  5. Regularly audits store administration, resolves issues, and assists with annual stock counts and spot checks.
  6. Handles customer complaints professionally, takes corrective actions, and responds promptly to feedback.
  7. Analyzes sales reports, provides insights to maximize stock potential, and reports on performance.
  8. Maintains visually appealing window and in-store displays according to merchandising guidelines.
  9. Oversees inventory management, including stock availability, order processing, back-store management, and stock movement.
  10. Ensures accurate stock management, loss prevention, and space utilization.
  11. Coordinates facility maintenance and repairs or replacements of furniture and equipment to optimize asset lifespan.
  12. Maintains optimal staffing levels for excellent customer service, prepares schedules, and ensures adequate shift coverage.
  13. Forecasts seasonal peaks and promotional events to prepare forecasts and staff rosters.
  14. Trains staff in inventory management techniques, including goods receiving, stocking, restocking, transfers, and managing discrepancies.
About the Role

This leadership position offers a unique opportunity to drive business growth, develop talent, and foster a culture of continuous improvement.

  • Defines clear goals and KPIs for team members, implements GMG's performance management process, and develops talent through guidance, mentoring, and coaching.
  • Promotes a culture of feedback and continuous improvement by providing ongoing feedback, identifying development needs, and coaching employees on areas for improvement.

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