Operations Manager

3 weeks ago

Manama, Manama, Bahrain RESO Full time

The bank operations manager's responsibilities include managing banking operations team, ensuring regulatory compliance, overseeing the development of new products and services, and enhancing existing financial systems.

The ideal candidate will have a solid understanding of banking policies, procedures, and regulations, and demonstrate strong leadership skills.

This is a full-time position, hired by iib and directly accountable to the Chief Executive Officer

Responsibilities

  • Developing and implementing operational policies and procedures to enhance efficiency and effectiveness of banking services
  • Managing the bank's operational and administrative functions such as customer service, record keeping, and bank security
  • Overseeing customer transactions and ensuring they are processed accurately and timely
  • Coordinating with other departments to facilitate cross-functional initiatives and resolve operational issues
  • Maintaining an in-depth knowledge of banking regulations and ensuring bank compliance with these regulations
  • Monitoring the bank's financial transactions and reports, identifying any discrepancies and taking corrective action when necessary
  • Implementing and managing risk assessment processes to minimize financial and operational risks
  • Training, supervising, and evaluating bank staff to ensure a high standard of customer service
  • Managing communication with auditors, regulators, and other external parties
  • Ensure the banking operations adhere to legal and internal policies and regulations
  • Oversee the development and implementation of new banking products and services
  • Collaborate with financial management to develop operational budgets
  • Implement strategies to improve productivity and efficiency levels in the department
  • Assist in the development and management of internal audit processes
  • Initiate and assist in developing Risk Operation policy recommendations and in setting priorities
  • Identify potential risks and safeguard against fraud and theft of the organization's assets
  • Ensure customer satisfaction and maintain corporate relationships
  • Monitor expenditures and keep records
  • Submit monthly financial statements to the CEO

Qualifications

  • Proven experience as a bank operations manager or similar role with at least 8 years of banking industry experience
  • Sound knowledge of banking regulations and procedures
  • Proficiency in MS Office, SWIFT platform and banking software systems
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to manage time and prioritize tasks
  • A degree in Finance, Business Administration or a related field
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