Cabin Experience Strategy Director

8 hours ago


Manama, Manama, Bahrain Gulf Air Group Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our Cabin Experience team as a Senior Manager.

Key Responsibilities:
  • Cabin Interior Management: Develop and implement cabin products for new and retrofit aircraft, including seats, galleys, lavatories, and interior design. Define the strategic cabin products roadmap for new and existing aircraft, taking into account Gulf Air's branding, passenger profile, feedback on existing products, product consistency across the fleet, and competitors' products.
  • Inflight Entertainment and Communications: Lead IFE strategy, develop and oversee IFE/Communications plans and budgets, manage content and hardware, drive innovation, deliver excellent service, optimize operations, brand advocacy, and represent Gulf Air at conferences.
  • Cabin Quality Assurance: Lead the Cabin Quality Assurance Team, ensure cabin standards, inspect cabins for cleanliness, safety, and adherence to company guidelines, evaluate crew performance, monitor in-flight services, identify issues, maintain documentation, drive improvement, manage services, premium experience, VIP handling, customer care, team development, financial management, operations excellence, compliance, and industry benchmarking.
Requirements:
  • University Degree
  • Minimum 10 years of airline industry experience with exposure to technical, commercial, and service divisions
  • Minimum 2 years exposure in Inflight Cabin Definition and IF Entertainment and Communications
About Us:

Gulf Air Group is committed to delivering exceptional customer experiences through its innovative approach to aviation.



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