Account Growth Specialist

6 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

The ideal candidate for this role will have a proven track record in account management and be able to effectively lead and manage client relationships.

Responsibilities
  • Client Relationship Management: Develop and cultivate strong, long-lasting relationships with clients, proactively identifying client needs and exceeding expectations.
  • Project Management & Delivery: Oversee the entire project lifecycle, ensuring timely and efficient project execution, facilitating clear communication between clients and internal teams, managing project documentation, and monitoring project progress.
  • Client Onboarding & Satisfaction: Design and implement a comprehensive onboarding program for new clients, ensuring a smooth and positive client experience from initial contact to project completion, and gathering client feedback to implement improvements to enhance client satisfaction.
  • Quality Assurance & Service Delivery: Implement and maintain a quality management system to ensure consistent service delivery, oversee the team's performance to uphold high standards of responsiveness and client service, and identify and address client issues promptly.

Requirements:

  • Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations (preferred).
  • Proven track record in account management with a minimum of six years of experience.
  • Fluency in both Arabic and English (mandatory).
  • Experience working in an advertising agency (highly preferred).
  • Strong customer service skills with a proven track record of exceeding client expectations.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A keen eye for detail and a commitment to quality assurance.


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