Front-Line IT Service Technician

2 weeks ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time

About the Position:

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We are seeking a Front-Line IT Service Technician to join our team at Nexcel Computer Solutions.

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As a Front-Line IT Service Technician, you will be responsible for providing front-line technical support to customers via various communication channels.

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You will play a key role in resolving customer issues promptly and efficiently, ensuring high levels of satisfaction.

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In this role, you will have the opportunity to develop your technical skills and experience in a fast-paced IT environment.

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Our ideal candidate will possess excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and familiarity with IT service management applications.

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Key Responsibilities:

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  • Respond to and resolve customer inquiries and issues via phone, email, and chat.">
  • Analyze and troubleshoot technical problems using diagnostic tools and software.">
  • Collaborate with internal teams to resolve complex technical issues.">
  • Provide training and guidance to junior staff members as needed.">
  • Stay up-to-date with industry trends and best practices to continuously improve services.">
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Requirements:

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  • 2-3 years of experience in a similar role.">
  • Excellent communication and interpersonal skills.">
  • Strong analytical and problem-solving abilities.">
  • Familiarity with IT service management applications.">
  • Proficiency in Microsoft Office and Office 365.">
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What We Offer:

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  • A competitive salary and benefits package.">
  • Ongoing training and development opportunities.">
  • A dynamic and supportive work environment.">
  • The chance to work with a talented team of professionals.">
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About Our Company:

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Nexcel Computer Solutions is a leading provider of IT solutions and services.

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Our mission is to deliver exceptional customer experiences through innovative technology and dedicated support.



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