Front-Line IT Service Technician
2 weeks ago
About the Position:
">We are seeking a Front-Line IT Service Technician to join our team at Nexcel Computer Solutions.
">As a Front-Line IT Service Technician, you will be responsible for providing front-line technical support to customers via various communication channels.
">You will play a key role in resolving customer issues promptly and efficiently, ensuring high levels of satisfaction.
">In this role, you will have the opportunity to develop your technical skills and experience in a fast-paced IT environment.
">Our ideal candidate will possess excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and familiarity with IT service management applications.
">Key Responsibilities:
">- ">
- Respond to and resolve customer inquiries and issues via phone, email, and chat.">
- Analyze and troubleshoot technical problems using diagnostic tools and software.">
- Collaborate with internal teams to resolve complex technical issues.">
- Provide training and guidance to junior staff members as needed.">
- Stay up-to-date with industry trends and best practices to continuously improve services.">
Requirements:
">- ">
- 2-3 years of experience in a similar role.">
- Excellent communication and interpersonal skills.">
- Strong analytical and problem-solving abilities.">
- Familiarity with IT service management applications.">
- Proficiency in Microsoft Office and Office 365.">
What We Offer:
">- ">
- A competitive salary and benefits package.">
- Ongoing training and development opportunities.">
- A dynamic and supportive work environment.">
- The chance to work with a talented team of professionals.">
About Our Company:
">Nexcel Computer Solutions is a leading provider of IT solutions and services.
">Our mission is to deliver exceptional customer experiences through innovative technology and dedicated support.
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