Front Desk Executive
3 weeks ago
Job Title: Front Desk Executive
Vacancy: 1 Vacancy
Job Description:
In this role, you will be responsible for delivering exceptional guest service, ensuring every guest feels valued, respected, and appreciated from the moment they arrive. You will play a key role in creating lasting impressions, curating both the initial and final moments of each guest's experience with warmth, sophistication, and personalized attention.
Your responsibilities will include:
- Foster positive connections with guests, tenants, and property owners for smooth operations.
- Ensure arrival paperwork is up-to-date and communicate with teams for apartment readiness.
- Inspect apartments, process reservation forms, and manage check-in through the ERP system.
- Keep departure logs updated and engage tenants about contract renewal.
- Process termination notices, coordinate lease terminations, and conduct apartment inspections.
- Ensure front desk staff are accessible to address inquiries professionally.
- Provide timely, professional responses to customer calls.
- Conduct courtesy calls, track interactions, and distribute monthly feedback reports.
- Record complaints, coordinate resolutions, follow up, and update the ERP system.
Desired Candidate Profile:
- Any combination of related education and/or related experience can be considered if the candidate possesses the demonstrated ability.
- Related hospitality or real estate management degree is advantageous.
Employment Type: Full Time
Company Industry: Hospitality / Real Estate
Department / Functional Area:
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords:
- Guest Services Associate
- Front Office Executive
- Guest Relations
- Check-in Agent
- Customer Service Representative
- Front Desk Operations
- Administrative Assistant
- Reservation Management
- Front Desk Coordinator
- Administrative Support
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