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Personalized Service Representative
3 weeks ago
**Role Description:**
The Guest Service Agent is an integral part of the Residential Services Team at Four Seasons Private Residences. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.
**Key Responsibilities:**
- Provide exceptional service to residents, responding to their requests and needs.
- Assist with luggage, transportation, and deliveries, maintaining accurate records.
- Offer assistance to residents, visitors, and vendors regarding residential common areas and services.
- Deliver messages, packages, laundry, and groceries to units.
**Additional Responsibilities:**
- Handle resident interactions with the highest level of hospitality and professionalism.
- Communicate resident requests effectively to the Residence Concierge to ensure prompt completion of tasks.
- Act in matters related to safety, security, satisfaction, and wellbeing of residents and fellow employees.
**Requirements and Qualifications:**
- Excellent communication and interpersonal skills.
- Minimum 1+ year bell/guest services experience in a hospitality environment.
- Able to prioritize and multitask, with a high attention to detail.
- Flexible schedule required, including days, nights, and weekends.
- Physical stamina to stand for 8 hours per shift and lift up to 100 lbs.
