Housekeeping Operations Manager

3 days ago


Manama, Manama, Bahrain Sofitel Mumbai BKC Full time

Sofitel Mumbai BKC is seeking a seasoned professional to lead our Housekeeping team in delivering exceptional guest experiences.

Job Summary

  • To oversee the daily operations of Housekeeping, ensuring that hotel standards and procedures are fully known and followed by staff.
  • To supervise the preparation of all designated rooms as per standards and according to guest requests and needs.
  • To develop staff motivation and performance through regular training and coaching sessions.
  • To ensure close coordination with Front Office, Engineering, Food and Beverage, and Guest Relations regarding guest requests and feedback.
  • To lead and supervise the day-to-day operation of the department, focusing on providing friendly and engaging service.
  • To handle guest concerns promptly and effectively, tracking and notifying relevant teams to guarantee memorable moments for our guests.
  • To keep employees informed about priorities to personalize service and exceed guest expectations.

About Sofitel Mumbai BKC

We strive to create an inclusive work environment, attracting and promoting diverse talent. Our 5-star Luxury Hotel features 262 luxurious rooms and suites, including amenities such as restaurants, bars, a grand ballroom, meeting rooms, and spa facilities.

Key Responsibilities

  • A service-focused personality is essential for success in this role.
  • Prior experience in a leadership position or similar role is highly valued.
  • Familiarity with Opera or related systems is advantageous.
  • Strong interpersonal and problem-solving skills, with the ability to lead by example.
  • Highly responsible and reliable individual.
  • Fluency in English is required.


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