Director of Housekeeping
4 days ago
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Job Description
- To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
- To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
- To ensure the upkeeping of all the front of the house, including the hotel entrance.
- To ensure the upkeeping of all the designated back of the house areas.
- To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
- To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
- To deal with different suppliers and contractors.
- To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
- To implement housekeeping related HACCP procedures.
- To be involved in sustainable development and to apply energy and waste management.
- To monitor cost control and to suggest saving programs.
- To ensure all linen and uniform management and handling procedures are respected.
- To supervise and control Lost and Found, maintain records and mail packages to clients.
- To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
- To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
- Other duties as assigned.
- Minimum of 5 years of experience in a luxury hospitality setting is required.
- Proven track record of leading, mentoring, and developing a diverse housekeeping team.
- Developing and implementing housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
- Additionally, the candidate will collaborate with other departments to ensure seamless operations and address any housekeeping-related issues that may arise.
- Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurants & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC).
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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