Client Service Account Analyst

3 days ago

Manama, Manama, Bahrain JPMorgan Chase & Co. Full time 60,000 - 120,000 per year
Job Description

Job Responsibilities:
  • Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
  • Maintain an accurate and active service temperature check for all clients within your portfolio.
  • Identify and remediate service issues impacting clients.
  • Understand organizational structures to communicate and resolve client issues promptly and effectively.
  • Anticipate client servicing needs and provide appropriate support and solutions, becoming the client's champion.
  • Assist in developing and executing service plans focused on process improvements for clients.
  • Promote the use of electronic service tools to help clients easily access payment-related information.
  • Analyze the end-to-end payment process to identify efficiencies.
  • Participate in and support WP business initiatives that positively impact the client experience.
  • Identify and communicate opportunities for WP product development internally.
  • Develop strong and trusted internal partnerships with Sales, Operations, Product, and other lines of business.
Required Qualifications, Capabilities, and Skills:
  • Fluent in English (in speaking, reading and writing).
  • Fluent in Arabic.
  • Min. 2 years recent of client service experience.
  • Excellent verbal and written communication skills, including executive communication skills.
  • Ability to work effectively under pressure.
  • Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
  • Ability to develop and mobilize internal networks, key stakeholders, and associated resources.
  • Strong customer-facing and relationship management experience.
  • Keen interest in the banking digital technology transformation agenda.
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