Reservation Officers

2 weeks ago

Manama, Manama, Bahrain Fragrancebh Full time 10,000 - 12,000 per year

handles customer inquiries, books flights, hotels, and other travel arrangements, and provides information to ensure a smooth travel experience. Key responsibilities include managing reservations via phone, email, and online platforms; processing bookings, modifications, and cancellations; and using a reservation system to maintain accurate records. The role also involves upselling services, resolving customer issues, and staying informed about travel trends and promotions. Key responsibilities

  • Customer service: Answer phones and emails, assist with travel inquiries, and provide information on services, availability, and pricing.
  • Booking and management: Process new bookings, modifications, and cancellations for flights, hotels, car rentals, and other travel services.
  • Record keeping: Accurately record customer information and maintain up-to-date records in the reservation system.
  • Sales and promotions: Advise customers on promotions and upgrades, and cross-sell additional services.
  • Problem-solving: Resolve customer issues and complaints promptly.
  • Administrative tasks: Coordinate with other departments, process payments and refunds, and generate reservation reports.
  • Knowledge maintenance: Stay informed on current travel trends, pricing, and special offers.

Essential skills

  • Strong verbal and written communication skills.
  • Excellent customer service and telephone manner.
  • Proficiency with computer applications and reservation systems.
  • Attention to detail and accuracy.
  • Ability to work efficiently under pressure and multi-task.
  • Sales and upselling skills.
  • An understanding of the travel industry is often preferred.

Job Type: Full-time

Pay: BD BD per month

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