Call Center Agent

3 days ago

Manama, Manama, Bahrain Air Arabia Full time

Date: 21 Oct 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, BH

Country: BH

Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

  • Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.

Work Experience

  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers' problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

  • Call Center

    5 days ago

    Manama, Manama, Bahrain AHK Realty Full time 1,000 - 1,200 per year

    We are seeking motivated and customer-focused Call Center Agents to join our Real Estate team. The ideal candidate will serve as the first point of contact for clients, providing professional customer service, handling inquiries, and supporting sales operations within the property sector.Key Responsibilities:Handle incoming and outgoing calls professionally...

  • CALL CENTER SUPERVISOR

    5 days ago

    Manama, Manama, Bahrain Qureos Inc Full time 30,000 - 60,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • CALL CENTER SUPERVISOR

    5 days ago

    Manama, Manama, Bahrain Braxtone Group Full time 30,000 - 60,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • CALL CENTER SUPERVISOR

    3 days ago

    Manama, Manama, Bahrain Qureos Full time 4,000 - 8,000 per year

    The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries...

  • Female Call Centre Agent/Reservation Staff

    3 days ago

    Manama, Manama, Bahrain Go Easy Car Rental Full time 36,000 - 72,000 per year

    A luxury car rental company is seeking a Female Call Center Agent/Reservation staff.**Key Qualifications:**Excellent communication skillsProficient in email correspondence, Outlook, and ExcelStrong customer service skillsWillingness to learn**Note:** Flexible work schedules, including days off.Visa, accommodation, and transportation are provided.Job Type:...

  • Call Center Representative

    5 days ago

    Manama, Manama, Bahrain Hydur Travel | Trusted Partner for Comprehensive Travel Solutions – B2B & B2C Full time 20,000 - 30,000 per year

    Job Title:Call Centre Executive – Travel Division (Bilingual Arabic & English)Location:BahrainCompany Overview:We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experiencedCall Centre Executivewith a background in the travel field and hands-on...

  • Call Centre Agent

    5 days ago

    Manama, Manama, Bahrain Hydur Full time 15,000 - 30,000 per year

    We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).Key Responsibilities:Handle inbound and outbound customer calls..Provide accurate information, quotations, and itinerary options using GDS platforms.Manage...

  • Duty Supervisor

    5 days ago

    Manama, Manama, Bahrain Air Arabia Full time 20,000 - 25,000 per year

    Job PurposeTo guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing...

  • Customer Success Assistant Manager

    5 days ago

    Manama, Manama, Bahrain ArabWork Egypt Full time 9,000 - 12,000 per year

    Job Purpose:The Call Center Assistant Manager supports the Call Center Manager in leading and overseeingFlooss's in-house customer care operations. The role ensures efficient handling of inbound andoutbound customer interactions related to financing applications, disbursements, settlements andpayments, while maintaining adherence to Flooss's internal...

  • Reservation Agent

    5 days ago

    Manama, Manama, Bahrain Jumeirah International Full time 15,000 - 30,000 per year

    About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become...