Reservations Agent

2 days ago

Manama, Manama, Bahrain THE PALAVRA RESORT W.L.L Full time 70,000 - 120,000 per year

Key Responsibilities

  • Respond promptly to phone calls, emails, and online booking requests.
  • Provide accurate information about room types, rates, availability, amenities, and special packages.
  • Process, modify, and cancel reservations in the Property Management System (PMS) or relevant booking platforms.
  • Verify guest information, payment details, and special requests to ensure accuracy.
  • Maximize occupancy and revenue through effective upselling and cross-selling of rooms, upgrades, and additional services.
  • Maintain up-to-date knowledge of promotions, seasonal offers, and local attractions to assist guests effectively.
  • Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences.
  • Handle guest complaints or issues professionally and escalate to management when necessary.
  • Prepare daily reservation reports and maintain accurate records.

Job Type: Full-time

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