Application Support Specialist

5 days ago

Manama, Manama, Bahrain LeadingEdge HR Solutions Full time 90,000 - 120,000 per year

Job Title: Application Support Specialist
Location: Bahrain (on-site)
Job Summary
Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in
application maintenance, troubleshooting, and deployment,
with specific expertise in our core technologies.

Key Responsibilities:

  • Application Monitoring & Troubleshooting:
  • Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
  • Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
  • Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
  • Patch Management and Deployment:
  • Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
  • Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
  • Core Banking System Support:
  • Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
  • Understand core banking processes and data flows to better support business users.
  • Infrastructure & Deployment:
  • Manage and support application deployments utilizing Kubernetes containers and orchestration.
  • Maintain and optimize application databases running on MS SQL Server.
  • Support applications built with the Flutter framework.
  • Integration and Cloud Support:
  • Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
  • Security & Access Management:
  • Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
  • Ensure all support activities adhere to established security and compliance standards.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 3-5 years of experience in an application support or IT operations role, with proven experience in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
  • Technical Skills (Must-Have):
  • Proven experience supporting and troubleshooting the T24 Core Banking System.
  • Solid understanding and practical experience with Kubernetes for containerized application deployment and management.
  • Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
  • Experience with application development and/or support using the Flutter framework.
  • Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
  • Soft Skills:
  • Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
  • Strong verbal and written communication skills in English.
  • Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

  • Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
  • Experience in the financial services or banking sector in the GCC region.
  • Proficiency in Arabic is a plus.

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