Assistant Relationship Manager
3 days ago
Client Relationship Management:
Act as the first point of contact for new clients and build and maintain strong relationships with the existing by ensuring their needs are met and expectations surpassed.
Follow any and all instructions received from the RM, including contacting clients, resolving issues for individuals, opening individual accounts, and other tasks as directed.
Act as the first point of contact with branch managers and corporate call centres regarding corporate inquiries.
Respond to and resolve client inquiries regarding account activities in a timely manner.
Manage Client requests related to Bank Statements, transfers, Corporate Credit Cards and trade finances.
Recommend and onboard clients to the BisB Digital, transactional and cash management solutions to increase digitization, promote new banking products and drive NFI.
Open an account for new clients and ensure both new and existing clients KYC/AML compliance are as per bank and CBB regulations with completion of checklists and obtaining missing information directly from the client and any other requirement related to account opening.
Ensure up-to-date financial statements, accounts receivable, agencies, and other relevant items are available for all customers.
prepare checklists, perform due diligence, and send completed packs to the department concerned.
Perform tasks requested by the RM or superiors, including setting up meetings, managing schedules, and following up on requests.
Address the back end of Digital Banking maintenance requests and resolve any issues faced by the client.
Channel complex customer complaints and challenges to the appropriate departments for effective resolution.
Prepare corporate card requests and attend to issues relating to corporate cards with the client and necessary stakeholders within the Bank.
Credit and Financial Analysis:
Evaluate credit and industry financial risks, analyze financial statements, and assess potential customers' financial status and repayment ability.
Develop credit information to support lending decisions for new, renewal, and extension of loans.
Respond to credit inquiries, compose credit letters, and compile pertinent information for reporting.
Industry Reporting and Peer Analysis:
Prepare industry reports and conduct peer analysis.
Ensure employee files are updated with the latest financial statements, reports and any required documents.
Monitor the account and update the RM of any issue or risk flags.
Coordinate with compliance on any suspicious transactions.
Generate renewal/annual review list reports, past due reports, and financial covenant reports and adhere to assigned timelines.
Coordinate with credit administration for client documentation preparation, facility execution and reporting requirements.
Self- Management Responsibilities:
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
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