Hotel Manager

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms, Food & Beverage and Spa
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Raffles Standards
• Handle all guest concerns and ensure effective follow up thereof
• Assist in Labor Management and the maintenance of productivity levels
• Follow up on all guest comments, responding to any guest complaints or requests
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Assume the responsibilities of the General Manager in his/her absence

Qualifications

Your Skills and Qualifications:

• Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
• Clear knowledge of budget planning & execution
• Post secondary diploma/degree in hospitality an asset
• Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Comfortable working evenings, weekends, holidays and various schedules

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.