Motor Claims Surveyor

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an 'A' rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region's digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

Responsible for the assessment, review (surveying) and processing of branch motor claims for accident vehicles against motor insurance policies in the company's business portfolio in accordance with strict cost controls and agreed timescales.

Key Responsibilities:

• Visit all the agency and non-agency body shops as per schedule to carry out motor surveys and repair cost negotiations
• Thoroughly verify documentation from workshops to ensure content is factual, accurate and within cost estimates
• Lead negotiations with service providers to agree on justified indemnity amounts for repairable and total loss cases, based on policy terms and conditions and in adherence to local market regulations
• Ensure the claims management systems are real time input with all approval information and documents/photos uploaded
• Handle recovery claim notifications between third-party insurance companies by assessing and finalizing the repair or total loss amounts for third-party vehicles, and communicating the final settled amount
• Assist the regional recovery team in facilitating the final recovery collection process with third party insurers
• Coordinate with the Regional claims team for any back-office support if required and provide updates back to them also
• Detect any potentially fraudulent activities which can result in financial loss to the company
• Periodically review repair cost evolution and adopt effective cost control measures
• Constantly review service levels of workshops to ensure best quality, honesty, and maximum cost effectiveness of repairs
• Assist motor surveying manager in the production of motor claims data and identify the trends
• Investigate and prepare detailed report in case of any disputed claims or complaints escalated to senior management and provide resolution
• Provide support to the sales and underwriting team on any new products, policies, and fleet negotiations
• Ensure full compliance with GIG's claims processes, irrespective of differing local market practices.

Operational & Technical Responsibilities:

• Broad knowledge of Motor Vehicle Engineering, Accidental Damages Assessment and Repair Methods
• Excellent knowledge of GIG Motor Products, and its terms and conditions
• Basic market knowledge of agency and non-agency body shop network and other providers

Essential Requirements:

• Minimum 5 Years' experience in the role of motor surveyor/ automobile shop estimator/supervisor/manager
• Qualified Degree / Diploma in Automobile or Mechanical engineering
• Attention to technical details, operational excellence, and good quality
• Valid Driver's License
• High level of integrity, accountability and honesty
• Fluency in English, Arabic will be added advantage.

Desirable Requirements:

• Adaptability, Customer Focus, Creativity, Innovation, Problem Solving skills
• Ability to work in tight deadlines and manage own time efficiently.
• High Customer Service orientation with good relationship building skills.
• Excellent Administrative ability to Plan, Organize and follow-up.
• Negotiation Skills.
• CII certification is preferred