Call Centre Agent

6 days ago

Manama, Manama, Bahrain Hydur Full time 15,000 - 30,000 per year

We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).

Key Responsibilities:

  • Handle inbound and outbound customer calls..
  • Provide accurate information, quotations, and itinerary options using GDS platforms.
  • Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
  • Support clients with post-booking services, amendments, refunds, and travel documentation.
  • Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
  • Update and maintain client records and booking information in the CRM system.
  • Promote company products and services, including travel insurance and holiday packages.

Requirements:

  • Proven experience in a travel agency or call centre environment.
  • Proficient in at least one GDS system.
  • Excellent communication skills in both Arabic and English (written and spoken).
  • Strong customer service orientation and attention to detail.
  • Ability to multitask and handle high call volumes efficiently.

Preferred Qualifications:

  • Diploma or degree in Travel & Tourism Management or related field.
  • Previous experience in a Bahrain-based travel agency or airline call centre.
  • Familiarity with BSP, IATA, or corporate travel accounts handling.

Job Type: Full-time

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