 
						IT Administration and Support Services
1 week ago
Required Qualifications
- Education: Bachelor's degree in computer applications, Information Technology, or a related IT bachelor's degree.
- Certifications: Microsoft and AWS certifications
- The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.
- Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.
Key Responsibilities:
- Server & System Administration
- Network Management
- Cloud & Microsoft Services
- Security & Monitoring
- Website & Communication
- Cloud Infrastructure
- IT Development & Support
- Database & Platform Support
- User & Asset Support
- Administrative & Project Support
Read More Details Below:
1. Server & System Administration
- Manage server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.
- Oversee virtual environments (VMware, Hyper-V).
- Monitor system performance, apply updates, and troubleshoot issues.
- Ensure data integrity through regular backups and disaster recovery.
- Perform hardware/software troubleshooting and coordinate with vendors.
- Manage DHCP Server and related services. 
- Network Management 
- Maintain and support network infrastructure: routers, switches, firewalls, VLANs. 
- Monitor network performance, resolve connectivity issues, and ensure end-to-end network security (firewall policies, access controls).
- Manage GDN network migration and secure VLAN segmentation.
- Manage and support Wi-Fi routers and access points. 
- Cloud & Microsoft Services 
- Administer Microsoft 365 services: SharePoint, Teams, OneDrive, Azure AD, Intune, and Planner. 
- Create/manage mailboxes, distribution lists, and licenses.
- Provide end-user support for O365 tools and services.
- Create/edit SharePoint sites and manage user permissions.
- Manage AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.).
- Provide AWS backup, maintenance, and monitoring in line with IGA cloud policies.
- Experience with Ubuntu Server and Windows Server.
- Support infrastructure migration to AWS, including cloud architecture design and documentation. 
- Security & Monitoring 
- Manage Palo Alto Cortex and Qualys agents on workstations. 
- Monitor logs for threats/vulnerabilities and ensure compliance with protocols.
- Implement and maintain NCSC cybersecurity recommendations for IT infrastructure, websites, and endpoints.
- Support ArcGIS software security compliance and cloud security guidelines. 
- Website, Communication & Collaboration 
- Administer CMS platforms, upload content, and maintain website updates. 
- Manage web server and application migration.
- Support AVAYA telephony systems and virtual meetings (MS Teams, Zoom).
- Create and distribute email campaigns (Mailchimp).
- Provide disaster recovery planning and support. 
- IT Development & Application Support 
- Provide technical support for all IT and development projects. 
- Prepare RFPs and serve as on-site technical POC for project implementations.
- Support integration and upgrades (e.g., Attendance System with external workflows).
- Administer Airtable and Zendesk platforms.
- Provide development support: ASP.NET, PHP, MySQL, PostgreSQL,
- Support and maintain ArcGIS platforms (ArcGIS Pro, ArcGIS Server, Portal): licensing, setup, maintenance, backups, updates, patching, and restorations. 
- Database & Platform Support 
- Manage databases: MySQL, MS SQL, PostgreSQL. 
- Maintain and support Ubuntu-based servers for database services. 
- User & Asset Support 
- Provide first-line end-user technical assistance (hardware, software, networking). 
- Install/configure desktops, laptops, printers, and peripherals.
- Train end-users and maintain asset inventory & documentation.
- Manage applications and IT assets.
- Provide IT support to public-facing requirements when needed. 
- Administrative & Project Support 
- Provide on-site IT support for executive meetings (Board of Directors, CEO). 
- Deliver IT support for National Data Bank (Aqari) project.
- Manage and support CCTV systems.
- Document all configurations, procedures, and support activities.
- Handle IT budgeting, purchasing, and inventory management.
- Coordinate with stakeholders and propose/implement new technologies.
Job Type: Full-time
Pay: BD BD1, per month
Application Question(s):
- Do you have the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate?
Education:
- Bachelor's (Required)
Experience:
- IT Administration and Support Services: 10 years (Required)
Location:
- Manama (Required)
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