Operations Associate

As an Operations Associate, you will play a crucial role in ensuring the smooth operation of different key activities. You will collaborate with cross-functional teams, including finance, trading, and product development, to execute essential operational tasks. This position requires meticulous attention to detail, excellent problem-solving skills, and a deep understanding of the crypto asset landscape. If you thrive in a fast-paced environment and are passionate about the future of digital currencies, we invite you to join our team.

Our client is a licensed crypto-assets trading platform regulated by the Central Bank of Bahrain and Dubai's Virtual Asset Regulatory Authority.

• Analyze different streams of trading data, transaction data, and user behavior to improve processes and eliminate inefficiencies.
• Conduct liquidity planning to efficiently manage funds in bank accounts and liquidity providers.
• Manage credit lines and settlement processes to facilitate seamless transactions.
• Export reports from liquidity providers, analyzing and documenting relevant data.
• Investigate and resolve unmatched transactions, ensuring accuracy in financial records.
• Execute over-the-counter (OTC) trades and manage associated processes.
• Monitor payment service provider transactions, addressing inquiries and chargebacks.
• Address issues and user inquiries, providing exceptional customer support to the client relations team.
• Monitor card processor performance, identifying and addressing any operational issues.
• Assist in preparing due diligence for listing new assets in collaboration with the Product Team.
• Communicate with vendors for product evaluation, onboarding requirements, and commercials.
• Collaborate with liquidity providers to communicate bugs, issues, and inquiries, ensuring timely resolutions.
• Research solutions and products related to ongoing development initiatives, providing operational insights.

• Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience).
• 1-3 years of experience in financial operations within the crypto asset industry or related financial sector/trading firms.
• Excellent problem-solving and analytical skills with keen attention to detail.
• Solid understanding of cryptocurrency markets, exchanges, and trading platforms is a plus.
• Proficient in using data analysis tools and generating dashboards/reports.
• Strong communication skills with the ability to collaborate effectively across teams.
• Experience in executing over-the-counter (OTC) trades is a plus.
• Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
• Self-motivated with the ability to work both independently and in a team.
• Comfortable with working on a shift basis.

• Strong analytical abilities: Capable of analyzing trading data, transaction data, and user behavior to identify inefficiencies and improve processes.
• Financial acumen: Understanding of liquidity planning, credit lines, settlement processes, and financial records management.
• Problem-solving skills: Ability to investigate and resolve unmatched transactions, address operational issues, and provide exceptional customer support.
• Cryptocurrency knowledge: Familiarity with cryptocurrency markets, exchanges, trading platforms, and related financial operations.
• Data analysis proficiency: Skilled in using data analysis tools to generate reports and dashboards for decision-making.
• Communication skills: Effective communication with cross-functional teams, vendors, and liquidity providers.
• Adaptability: Ability to work in a fast-paced environment with shifting priorities and tight deadlines.
• Collaboration: Capacity to collaborate effectively across teams and with external partners to achieve operational goals.