Deputy Store Manager

4 weeks ago

Manama, Manama, Bahrain Gulf Marketing Group (GMG Group) Full time

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

  1. Communicates store targets to the team and drives sales to achieve financial objectives.
  2. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
  3. Oversees and monitors all point of sales activities in the store, including sales transactions, customer order tracking, payments, registration of sales, inventory updates, customer service, returns, refunds, and gathering consumer feedback.
  4. Oversees cash transaction management, including petty cash, POS cash handling, and change floats.
  5. Regularly audits store administration, resolves issues, and assists with annual stock counts and spot checks.
  6. Handles customer complaints, takes corrective actions, and responds to feedback professionally and promptly.
  7. Tracks and evaluates brand sales performance, researches market trends, and analyzes competitor activities to identify key business factors and propose strategies to increase sales and profitability.
  8. Analyzes sales reports, provides insights to maximize stock potential, and reports on the performance of new and core collections.
  9. Maintains high standards for window and in-store displays according to merchandising guidelines.
  10. Oversees inventory management, including stock availability, order processing, back-store management, and stock movement within the store.
  11. Ensures accurate stock management, including stock aging, loss prevention, and space utilization.
  12. Coordinates with the facilities department on repairs or replacements of furniture and equipment, supporting maintenance standards to optimize asset lifespan.
  13. Maintains staffing levels to ensure excellent customer service, prepares schedules, and ensures adequate shift coverage.
  14. Plans for seasonal peaks and promotional events when preparing forecasts and staff rosters.
  15. Trains staff in inventory management techniques, including goods receiving, stocking, restocking, transfers, and managing discrepancies.

People Management

Defines goals and KPIs for team members, implements GMG's performance management process, and develops talent through guidance, mentoring, and coaching. Promotes a culture of feedback and continuous improvement by providing ongoing feedback, identifying development needs, and coaching employees on areas for improvement.

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