Deputy Store Manager

4 weeks ago

Manama, Manama, Bahrain GMG Full time

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across the sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About The Role

  • Communicates store targets to the team and drives sales to achieve financial objectives.
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
  • Oversees and monitors all point of sales activities, including sales transactions, customer orders, payments, inventory updates, service, returns, refunds, and consumer feedback collection.
  • Manages cash transactions, including petty cash, POS cash management, and change floats.
  • Conducts regular audits of store administration, assists with annual stock counts, and performs spot checks.
  • Handles customer complaints, takes corrective action, and responds to feedback professionally and promptly.
  • Tracks and evaluates sales performance, researches market trends and competitors, and proposes strategies to increase sales and profitability.
  • Analyzes sales reports, provides insights to optimize stock levels, and reports on new and core collection performances.
  • Maintains high standards for window and in-store displays according to merchandising guidelines.
  • Oversees inventory management, including stock availability, order processing, back-store management, and stock movement within the store.
  • Ensures accurate stock management, including stock aging, loss prevention, and space utilization.
  • Coordinates with the facilities department for repairs and maintenance, supporting asset longevity.
  • Maintains appropriate staffing levels, prepares schedules, and ensures adequate shift coverage, especially during peak seasons and promotional events.
  • Trains staff in inventory management techniques, including goods receipt, stocking, restocking, transfers, and discrepancy management.

People Management

  • Defines goals and KPIs for team members and ensures effective performance management.
  • Develops talent through guidance, mentoring, coaching, and feedback, fostering a culture of continuous improvement.
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