Residence Security Officer

3 weeks ago

Manama, Manama, Bahrain RESO Full time
About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Four Seasons Residences Bahrain Bay is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge.

As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.

Responsibilities

Reporting to the Security Manager and Residence Services Manager, the main duties of the Residence Security Officer are to control the access and egress to and from areas of the Residence Building, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies.

TASKS
  • Handles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all enquiries in connection with services, hours of operations, key personnel, directions, etc.
  • Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees. Responds swiftly and effectively in any emergency or safety situation.
  • Patrols the interior and exterior of the residential buildings and confront any situations or persons that require investigation
  • Handle and document all resident, employee, visitor and contractor incidents, conduct investigations when needed
  • Implement all policies, procedures and instructions regarding security and safety
  • Assists in implementing preventive safety and security programs
  • Assists staff in handling of any unusual or emergency incidents.
  • Take an active role in the implementation of the property fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
  • Assist in trainings related to emergency procedures
  • Control the key, lock system, alarm system, and fire protection system
  • Make recommendations to the Director in security related matters
  • Respond properly in any emergency or safety situation
  • Conduct Safety Inspections throughout the property
  • Assures the smooth flow of traffic on the driveway by directing resident vehicles and taxis to the appropriate positions. Assists in moving vehicles on the driveway, to and from the garage.
  • Greets all residents and visitors passing and offers them assistance.
  • Assists with responsibilities and duties in the absence or heavy volume in the areas
  • Maintain and control a log for all activities at Security Office
  • Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)
  • Participates in the day-to-day security operations of the property to ensure the safety and security of all personnel and property

Additional Responsibilities
  • Act as the Supervisor on duty in the building and forms part of the Emergency Response team
  • Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
  • Participates in regular staff meetings to keep employees informed of policies and changes
  • Ability to read memos, communication log and safety rules.
  • Ability to use telephone procedures as dictated by Four Seasons standards.
  • Ability to communicate on all levels with staff, colleagues and management.
  • Performs other tasks or projects as assigned by Security Manager and Residential Leadership team

Skills And Compentencies
  • Fluent in English, written and verbal; local language an asset
  • Basic First Aid/CPR & Emergency response training
  • Minimum of two years' experience in security field, preferably in the hospitality
  • Knowledge of safety practices in the workplace is preferred
  • Must have a valid driver's license
  • High School diploma or equivalent
  • Ability to work all shifts including overnight
  • Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors.
  • Computer skills including typing/word processing experience and the ability to write clear and factual reports
  • Able to work with minimal supervision and be pro-active in their approach to problem resolution.
  • Able to lift 20-lbs regularly
  • Able to work while standing or walking for most of the shift
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