IT Support

3 days ago

Manama, Manama, Bahrain RESO Full time

Company Description

Job Description

VAM Systems is currently looking for IT Support L1 for our Bahrain operations with the following skillsets and terms & conditions:

Qualifications And Experience

Essential (Minimum)

  • University Degree in IT from a recognized university or institution

Desirable (Optional)

  • Technical certification in any IT Infrastructure certificates
  • At least 1 year of work experience in IT
  • A job that involves interacting with customers
Skills

Essential (Minimum)

  • Very good command in English (Both writing & speaking).
  • Technical troubleshooting skills
  • Customer service awareness and skills.

Desirable (Optional)

  • Fluent in English
  • Business Professional Language
Knowledge

Essential (Minimum)

  • Essential IT technical skills
  • Installation/Configuration/Support

Desirable (Optional)

  • Able to resolve IT issues efficiently
  • Ability to make quick decisions on problem resolution
  • Essential IT technical skills in Servers, Network and other IT Infrastructure areas
  • Analytical and technical troubleshooting skills
Personal Attributes

Essential (Minimum)

  • Strong personality
  • User Friendly
  • Patient and flexible attitude
  • Sense of commitment

Desirable (Optional)

  • Excellent Communication and Interpersonal skills
  • Mature, professional attitude with strong work ethic
  • Attention to detail and accuracy and the ability to manage multiple tasks simultaneously
  • Handle work pressure
  • A job that involves interacting with customers
Duties
  • Handle service desk calls in a timely, pleasant and professional manner.
  • Resolve reported problems remotely as being first level or second level support and provide proper guidance to callers inquiries.
  • Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure, promptly allocate unresolved calls to higher level support as and when required.
  • Preparation of daily/weekly/monthly service desk reports for management review as and when required.
  • Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
  • Follow up and coordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better coordination of service, especially if the service is required to be handled by more than one area of support and on a priority basis.
  • Regularly complete and update all the tasks assigned within the target time.
  • Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
  • Conduct ad-hoc assignments and projects as directed by the management based on the business requirements.
Terms and Conditions

Joining time frame: (15 - 30 days)

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks

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