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Sales executive

1 month ago

Manama, Manama, Bahrain Bahrain Telecommunications Company Full time
Job Objective Act as a front line sales executive and contribute to the revenue share through retail and direct sales. Address customer service requests ensuring a high level of customer satisfaction, thereby supporting the organization in effectively building and maintaining customer relationships. Main Responsibilities

Promote and cross-sell Batelco's existing range of products and services through retail shops, telemarketing, road shows, and other events to achieve individual sales targets. Conduct market studies to identify venues for hosting events and roadshows. Conduct roadshows, events, and make telemarketing calls to generate sales leads. Process all types of customer service requests (e.g., service provisioning, bill payments, queries, complaints) in a timely and accurate manner. Regularly track and clear all suspended and rejected service requests. Conduct background checks (e.g., credit check, age, blacklist) for provisioning services. Collect, validate, and upload consumer documents and initiate service provisioning requests. Restore disconnected services on time in line with credit control procedures after receiving outstanding dues on customer accounts. Carry out daily cash and revenue collection in a safe and secure manner. Prepare and tally daily financial transactions. Deposit all revenue collections ready for banking within the stipulated time period. Conduct and report daily stocktakes to ensure optimum inventory levels are maintained. Liaise with internal departments to address customer queries related to partial payments, disputes, instalments, refunds, or transfers. Liaise with the Product Marketing and Marketing Communication teams for promotions at retail outlets. Follow processes and quality standards while addressing customer requests to ensure a high level of customer satisfaction. Undertake execution of any project or initiative for the department and organization as identified based on business needs. Take ownership of attending trainings as per the plan. Take ownership of completing the PMS process and employee engagement surveys on time. Continuously share knowledge and understanding of the telecom industry and business trends.

Qualifications

0-3 years of experience in Sales & Marketing. Experience in customer care or a customer environment. Fluency in oral and written Arabic and English or other languages. Bachelor's Degree in Marketing or Sales.
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