Baggage services officer

2 weeks ago


Manama, Manama, Bahrain Gulf Air Group Full time
To ensure that Gulf Air Baggage around the network proceeds smoothly with minimum disruptions and inconvenience to passengers. MAIN DUTIESMonitor all telexes related to passenger baggage mishandling. Monitor mishandled baggage files in the world tracer and conduct secondary and final tracing, after the respective stations' primary tracing period is over. Monitor all Gulf Air stations and ensure baggage files are updated with full information. Liaise with other airlines to obtain clearance and permissions to forward claimed, unclaimed, over-carried, and left-behind baggage to their respective destinations. Ensure all unclaimed baggage received from the network is custom cleared and then stored in Central Baggage Tracing Unit for further tracing. Fully investigate the contents of each unclaimed baggage in the store and extract any available information, which would help in identifying the owner. Correspond through telex, letters, and telephone with various stations, people, authorities, and other airlines in order to have baggage reach the right owner as early as possible. Ensure that all stations have allocated a correct fault station FS for all closed files. Retrieve information from unclaimed baggage and feed it into the World Tracer System. Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger claims. Organize and maintain baggage stores at Head Office. Liaise with Insurance Department to prepare unclaimed baggage for public auction. Receive customers and assist tracing in stores. Handle all baggage issues for Bahrain Airport. Ensure that Gulf Air lost-and-found desk is manned by GHA staff at all times. Ensure that baggage is delivered to the customs hall within the agreed time, i.e., 1st baggage +12 minutes to ATA and last baggage +35 minutes. Ensure GHA staff is available in the customs hall at all times to assist passengers. Directly communicate with passengers and update them on mishandling baggage. Liaise with company security for any left-behind items and ensure they are forwarded to passengers. Handle all Lost & Found items received through Bahrain Airport and liaise with the authorities for items clearance. Handle Baggage LZ e-mail and correspond with customers and stations. Fully investigate all passenger complaints directed to the central baggage tracing unit by the Customer Care Department and submit a full detailed report within 7 days. Carry out any other tasks or duties as assigned by the Manager. EDUCATION & TRAININGOND or equivalent. Fluent in both spoken and written English and Arabic. Knowledge of accounting/bookkeeping. P. C. literate. EXPERIENCEMinimum 3 years related experience in Baggage Handling. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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