Front desk officer

3 days ago


Manama, Manama, Bahrain Alqattan Accounting Services Full time
Greet and welcome visitors with a warm and professional demeanor, ensuring a positive first impression of the organization. Manage a multi-line phone system, efficiently directing calls and taking messages for staff when necessary. Maintain the front desk area, ensuring it is organized, clean, and stocked with essential supplies for both staff and visitors. Handle visitor inquiries and provide accurate information about services, facilities, and events to enhance customer experience. Assist with scheduling appointments and managing calendars to optimize time management for executives and teams. Process incoming and outgoing mail and packages, ensuring timely delivery and accurate record-keeping. Coordinate with various departments to facilitate communication and assist in smooth operations within the organization. Utilize office management software to maintain visitor logs, track appointments, and manage office inventory effectively. Support administrative tasks such as data entry, filing, and document preparation to enhance overall office efficiency. Resolve visitor complaints and concerns with professionalism, taking necessary action to ensure satisfaction and uphold company standards. Desired Candidate Profile Proven experience of at least 2 years in a front desk or customer service role, ideally within a corporate or hospitality setting. Familiarity with office management software and proficiency in Microsoft Office Suite to streamline administrative tasks. Exceptional interpersonal skills, demonstrating the ability to engage positively with diverse clients and colleagues. Strong verbal and written communication skills in English; knowledge of additional languages is a significant advantage. Detail-oriented with excellent organizational skills, capable of managing multiple tasks efficiently without compromising quality. Proficient in handling cash and processing transactions accurately, ensuring compliance with financial protocols. Cultural sensitivity and awareness, particularly in environments that cater to a diverse clientele. Flexibility in working hours, including evenings and weekends, to accommodate the needs of the organization.
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