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Reservations agent

4 weeks ago

Manama, Manama, Bahrain Dubai Holding Full time
Job Description - Reservations Agent - Jumeirah Gulf of Bahrain (2500000 H)About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Gulf of Bahrain is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort's cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. About the Job: An opportunity has arisen for a Reservations Agent role to join the Rooms Reservations Team at Jumeirah Gulf of Bahrain Family. The main purpose of this position is to maximize rooms revenue and profit through pro-active selling techniques and referral across the resort. Duties and responsibilities of this role: Have full and up to date knowledge of the hotel products and services. Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client-oriented approach. Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival. Handle all reservations through different channels (via email, fax, telephone, website) efficiently. Prepare Pro Forma invoices as requested by accounts. Actively participate in maximizing revenue through up-selling. Follow up on non-guaranteed and waitlisted bookings. Handle no-shows and cancellations efficiently. Maximize selling opportunities by adding customer value at every opportunity. Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift. Liaise with the Management and team to ensure the smooth operation of Revenue processes and functions within the individual unit covered. Prepare, update and file all correspondence relating to room sales. Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches. Assisting on guest visa inquiries. Handling Group Reservations by communicating with the Events/Sales Department. About You: The ideal candidate for this position will have the following experience and qualifications: Previous experience in the form of cross-training or internships in reservations, revenue or sales department. Good knowledge of Opera PMS. Handle shift responsibilities in the absence of the reservations coordinator and assist newly joined colleagues on the job duties of a Room Reservations Sales Agent. A minimum of 1 year work experience for a luxury hotel. About the Benefits: We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain. In addition, we offer reduced hotel rates across our properties globally, an excellent leave and health care package, flights home, accommodation allowance, life insurance, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
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