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Front office executive

1 month ago

Manama, Manama, Bahrain Snaphunt Full time
Job Summary

A dedicated customer service professional is sought after to ensure strong customer satisfaction levels are met, aligning with the company's objectives. This role requires effective collaboration with various teams, including supply chain, sales, and other departments, to guarantee timely and accurate order processing and delivery.

Key Responsibilities:
  • Supporting the customer service team in resolving escalated issues or complaints.
  • Developing plans to improve customer experience and satisfaction in conjunction with internal stakeholders.
  • Recruiting, training, coaching, and performance managing a team of 6-10 people.
Qualifications:
  • A minimum of 2 years' experience within a Construction or Customer Service role, preferably within the Asset Management, Other Services, and Real Estate industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Demonstrated working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills, and Help desk skills.
  • A strong attention to detail and commitment to delivering high-quality work.
  • Able to manage multiple stakeholders as a strong team player.