Front desk executive

6 days ago


Manama, Manama, Bahrain Kooheji Contractors Co. Full time
Job Title: Front Desk Executive Vacancy: 1 Vacancy Job Description: In this role, you will be responsible for delivering exceptional guest service, ensuring every guest feels valued, respected, and appreciated from the moment they arrive. You will play a key role in creating lasting impressions, curating both the initial and final moments of each guest's experience with warmth, sophistication, and personalized attention. Your responsibilities will include: Foster positive connections with guests, tenants, and property owners for smooth operations. Ensure arrival paperwork is up-to-date and communicate with teams for apartment readiness. Inspect apartments, process reservation forms, and manage check-in through the ERP system. Keep departure logs updated and engage tenants about contract renewal. Process termination notices, coordinate lease terminations, and conduct apartment inspections. Ensure front desk staff are accessible to address inquiries professionally. Provide timely, professional responses to customer calls. Conduct courtesy calls, track interactions, and distribute monthly feedback reports. Record complaints, coordinate resolutions, follow up, and update the ERP system. Desired Candidate Profile: Any combination of related education and/or related experience can be considered if the candidate possesses the demonstrated ability. Related hospitality or real estate management degree is advantageous. Employment Type: Full Time Company Industry: Hospitality / Real Estate Department / Functional Area: Secretary Front Office Personal Assistant (PA)Keywords: Guest Services Associate Front Office Executive Guest Relations Check-in Agent Customer Service Representative Front Desk Operations Administrative Assistant Reservation Management Front Desk Coordinator Administrative Support
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