Tricare beneficiary services representative

2 days ago


Manama, Manama, Bahrain RESO Full time
Make a Difference – Join Our Leidos TRICARE Team in BahrainAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. What You'll Do Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. Claims Assistance: Provide basic claims status updates and support. Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement. Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution. Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time. Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned. Basic Qualifications High School diploma or GED, or equivalent years of experience U. S. Citizenship Eligible to obtain an ID card allowing access to NAS Bahrain Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)3+ years of customer service experience Must meet all country specific requirements Essential Skills Fluent in English with strong written and oral communication Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)Effective at delivering presentations Ability to tactfully communicate with others, both in person and on the phone Self-starter, able to work independently and with minimal supervision Strong organizational, time management, and multitasking abilities High attention to detail Preferred Qualifications Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis Work background in the following areas: U. S. military healthcare delivery system or civilian managed care Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. Original Posting Date: 2025-01-29 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $30,550.00 - $55,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#J-18808-Ljbffr

  • Manama, Manama, Bahrain Leidos Full time

    Description Make a Difference – Join Our Leidos TRICARE Team in BahrainAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new...


  • Manama, Manama, Bahrain Leidos Full time

    Description:We are looking for a skilled Healthcare Service Representative to join our team at Leidos. The successful candidate will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).Key Responsibilities:Verify benefits and enrollment information using defense systems.Update...


  • Manama, Manama, Bahrain Leidos Full time

    The Opportunity:Join Leidos as a TRICARE Program Specialist and play a vital role in supporting active-duty military members and their families. This position offers the chance to develop new skills, contribute to a mission that matters, and make a real impact in the lives of those who serve.Key Responsibilities:Process enrollments, disenrollments,...


  • Manama, Manama, Bahrain RESO Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our team in Bahrain, supporting active-duty military members and their families through the TRICARE Overseas Program.This role offers an opportunity to make a real impact, develop new skills, and contribute to a mission that matters.


  • Manama, Manama, Bahrain Leidos Full time

    About the Position:We are seeking a highly skilled Military Healthcare Support Assistant to join our team at Leidos. The successful candidate will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).Key Responsibilities:Verify benefits and enrollment information using defense...


  • Manama, Manama, Bahrain Leidos Full time

    About the Role:We are seeking a highly skilled Benefits Coordinator to join our team at Leidos. As a key member of our TRICARE team, you will provide critical support services to active-duty military members and their families.Key Responsibilities:Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment...


  • Manama, Manama, Bahrain Silah Gulf Full time

    Customer Service Representative (CSR) Agent Position: Customer Service Representative (CSR) Agent Job Type: Full Time Department: Operations Start Date: Immediately Job Criteria: High School or Diploma graduated Passionate about customer experience & social media Assist and resolve customers queries and problems Fluent in Arabic/English written and spoken...


  • Manama, Manama, Bahrain RESO Full time

    At RESO, we're seeking a skilled Customer Service Representative to provide exceptional support to our clients in Bahrain. This role involves responding to customer inquiries via phone, email, and WhatsApp.We're looking for an individual who is detail-oriented, passionate about customer service, and eager to work in a dynamic environment. If you possess...


  • Manama, Manama, Bahrain Azadea Group Full time

    Job Summary: As a Customer Service Representative - Retail Sales Professional, you will be responsible for providing exceptional customer service and sales experience to customers in our retail stores.About Us: Azadea Group is a leading fashion retailer in the Middle East and North Africa region. We are committed to delivering an exceptional shopping...


  • Manama, Manama, Bahrain Azadea Group Full time

    Welcome to Azadea Group, a dynamic organization that values customer satisfaction and teamwork. As a Customer Service Representative for our Food and Beverage operations, you will play a vital role in delivering exceptional service to our walk-in customers.Key Responsibilities:Greet and serve customers with high-level service through product knowledge and...


  • Manama, Manama, Bahrain Braxtone Group. Full time

    Job DescriptionThe Tele-sales Representative will be responsible for handling customer inquiries and sales via telephone. This role requires excellent communication skills, strong persuasion techniques, and a deep understanding of the services offered by the Braxtone Group.Cold calling to identify potential customers and generate leads;Persuading clients to...


  • Manama, Manama, Bahrain Zain Bahrain Full time

    At Zain Bahrain, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for students who are looking to gain valuable work experience while studying.About the RoleThe primary objective of this position is to provide exceptional customer service by...


  • Manama, Manama, Bahrain Salim Agencies Full time

    Mobile Sales Representative Salim Agencies, BahrainUrgently Required: A multinational organization based in Bahrain is looking for a candidate for counter sales. Sales Oriented: Job is to provide customer services at a mall shop for cell phone. Counter sales are required; sales will lead to a good commission which will be added to the basic salary....


  • Manama, Manama, Bahrain RESO Full time

    Job Description Designation: Tele-sales Representative Location: Bahrain Schedule: Full-Time BRIEF DESCRIPTION OF JOB FUNCTIONThe function of Telemarketing Agent entails the following: Cold calling techniques on prospects. Persuading potential customers to purchase a product or service. Obtaining referrals and leads from a variety of sources from lead...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    About the job Senior Dental Sales Representative A prestigious client of Domo Ventures is looking for a Senior Sales or Business Development Representative experienced in Dental Services. A driving license for this role is important. Title: Location: Manama, Kingdom of Bahrain Qualifications: Bachelors degree in Science or Dental Experience:5 to 7 years...


  • Manama, Manama, Bahrain RESO Full time

    Call Centre AgentBrief Description of Job Function:The Call Centre Agent is responsible for handling incoming and outgoing calls. This role involves providing sales and customer service.Key Responsibilities:Answer all calls within 2 ringsUtilize a cordial and positive tone of voice in all callsMaintain a focus on the needs of the customer and provide...


  • Manama, Manama, Bahrain Al Futtaim Private Company (LLC) Full time

    Company OverviewThe Al Futtaim Private Company (LLC) is a leading retail company that operates in the Middle East and North Africa region. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Oversee the daily activities on GF Fleet during the maintenance activities in 3rd party maintenance providers facilities, and to ensure on time delivery of serviceable aircrafts that meet the quality and regulatory standards. Main Duties 1. Analyze the Aircraft maintenance requirements as well as create and control a feasible schedule with MROs for the...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Oversee the daily activities on GF Fleet during the maintenance activities in 3rd party maintenance providers facilities, and to ensure on time delivery of serviceable aircrafts that meet the quality and regulatory standards. Main Duties Analyze the Aircraft maintenance requirements as well as create and control a feasible schedule with MROs for the...


  • Manama, Manama, Bahrain RESO Full time

    **Job Description:**We are seeking a highly skilled and enthusiastic customer service representative to join our Zain Youth team. As a key member of our call center, you will play a crucial role in providing exceptional customer experiences.**About the Role:**This is an exciting opportunity for a university student (2nd year and above) or experienced...