Team leader

4 days ago

Manama, Manama, Bahrain Gulf Marketing Group Full time
About GMGGulf Marketing Group is one of the Middle East's leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2 B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology. About the Role The role holder is responsible for managing day-to-day store operations by implementing company policies and procedures, and driving commercial performance to achieve store objectives. Core Responsibilities: Manages day-to-day operations of the store to ensure store operations objectives are achieved. Greets customers and describes product features and benefits; demonstrates the use and handling of the product. Educates clients on brand quality standards and specifications. Advises customers on product ranges best suited to their needs; answers customers' queries to help them make a decision on the purchase. Resolves customer complaints and responds to comments in a timely and professional manner. Maintains proper loss prevention standards and ensures compliance with cash handling and theft of products. Implements in-store promotions for assigned sections, ensuring price changes are carried out effectively as per brand guidelines. Implements seasonal and sale layouts in the store to ensure brand-specific merchandising standards are consistently delivered across the store. Ensures all products are price tagged and bar-coded before display. Ensures correct rotation of stock on shelves and assists in accurate stock counts as per store requirements. Ensures all stock administration (stock count, dispatch, and delivery) is recorded on the system in time, accurately, and correctly categorized. Ensures awareness and vigilance at all times of security in the store without any negligence. Ensures the highest standards of housekeeping and grooming etiquette are maintained in-store at all times. Assists merchandiser and/or store manager in product placement and arrangement. Maintains a detailed knowledge of the merchandise/products stocked in the store. Ensures effective stock replenishment to the store and assures continuous stock availability, ongoing recovery, and maintenance in the store. People Management: Defines goals and key performance indicators for each member of the team and ensures effective implementation of GMG's performance management process. Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals. Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs, and coaching employees on areas of improvement.
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