Senior Service Team Leader
4 days ago
About RESO
We are looking for a Senior Service Team Leader to join our team at RESO. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and leading a team of dedicated professionals.
Key Responsibilities:
Team Leadership:- Lead by Example: Demonstrate strong leadership skills and set a positive tone for the team.
- Develop and Support Team Members: Assist in training, scheduling, and providing ongoing development and support for staff members.
- Address Guest Concerns: Address guest complaints or concerns in a professional and timely manner.
- Deliver Exceptional Experiences: Ensure all guests have a pleasant dining experience by maintaining high standards of service.
- Oversee Daily Operations: Assist the Restaurant Manager in overseeing daily operations, including food preparation, service, and cleanliness.
- Safety and Compliance: Ensure that all restaurant operations comply with safety, health, and sanitation regulations.
- Track Performance: Help with preparing financial reports and tracking restaurant performance.
- Identify Opportunities: Identify areas for improvement and implement changes to enhance the overall guest experience.
Requirements:
- Experience: Previous experience in restaurant management or a similar role preferred.
- Skills: Strong leadership and interpersonal skills to manage staff and interact with customers.
- Knowledge: Knowledge of restaurant operations, food safety standards, and financial management.
- Problem-Solving: Ability to handle high-pressure situations and resolve problems efficiently.
- Language Skills: Excellent communication and organizational skills in both English & Arabic.
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