General manager – travel agency

2 weeks ago

Manama, Manama, Bahrain Z Global Full time
Location: Bahrain Experience: 10+ years in the travel and tourism industry Reporting To: Group CEOJob Summary: We are seeking an experienced and dynamic General Manager to lead and scale a travel agency to new heights. The ideal candidate will have a proven track record of driving business growth, expanding market reach, optimizing operations, and enhancing customer experience. This role requires strategic thinking, strong leadership, and a deep understanding of the travel industry, including corporate and leisure travel, inbound and outbound tourism, and digital transformation. Key Responsibilities: Business Growth & Strategy: Develop and implement a growth strategy to expand the agency's market presence, customer base, and revenue streams. Identify new business opportunities, partnerships, and market segments to drive sales. Spearhead digital transformation initiatives, including online booking platforms, CRM systems, and automation tools. Monitor industry trends and competitor activities to stay ahead of the market. Operations & Service Excellence: Oversee end-to-end travel operations, ensuring efficiency, cost-effectiveness, and top-tier customer experience. Develop and enforce service quality standards to enhance customer satisfaction and retention. Optimize workflows, automate processes, and improve operational efficiencies. Lead risk management efforts, ensuring compliance with industry regulations, licensing, and international travel requirements. Sales & Marketing: Drive sales and revenue growth through innovative marketing strategies and promotional campaigns. Build and strengthen relationships with corporate clients, airlines, hotels, and travel partners. Lead the development of customized travel packages catering to different customer segments (corporate, leisure, luxury, adventure, etc.). Implement customer loyalty programs and personalized marketing strategies. Team Leadership & Development: Lead, mentor, and motivate a team of travel consultants, sales executives, and operational staff. Develop training programs to enhance staff expertise in customer service, sales, and travel technology. Foster a high-performance culture with clear KPIs and incentive structures. Key Requirements: Proven track record of scaling a travel agency or similar business. Strong knowledge of the travel industry, including corporate travel, ticketing, holiday packages, and visa processing. Experience in digital transformation, including online travel booking platforms and CRM tools. Excellent leadership, negotiation, and stakeholder management skills. Ability to drive revenue growth, optimize costs, and improve profitability. Strong network within the travel, airline, and hospitality sectors. Knowledge of industry regulations, IATA accreditation, and global travel compliance. Preferred Qualifications: Bachelor's or Master's degree in Business, Tourism, Hospitality Management, or a related field. Experience with GDS systems (Amadeus, Galileo, Sabre, etc.) and travel technology. Strong analytical mindset and data-driven decision-making skills.
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