Network support engineer

1 day ago


Manama, Manama, Bahrain Vamsystems Full time
Professional Skills/Experience: Monitoring, updating, and managing collaboration systems, billing systems, infrastructure systems and its components including servers, switches, routers, appliances, communication medium, etc. Resolve collaboration/Vo IP, network, and telecommunication incidents, troubleshooting and provide remote support to engineers on-site and end users. Working closely with ISPs and vendors to resolve escalated issues. Follow best practices and industry standards to evaluate, improve and enhance current network and collaboration system parameters and component configurations, provide systems clean-up, and regular health checks. Monitor and analyse network performance including bandwidth utilization, traffic and other measures and provide reporting accordingly. Vulnerabilities check and follow-up on Cisco announced bugs and updates. System analysis and integration of existing and/or new resources to ensure the maximum optimization of the resources. Collaboration Experience: CUCM, UCCX, Unity, Cisco IM and Presence, Cisco Jabber, Imagicle Application Suite, Cisco Prime collaboration, IVR, voicemail, IP Telephony, Voice gateway, codecs, etc. Infrastructure Experience: Cisco Prime infrastructure, Routing and Switching, PRTG, Cisco ISE, UCS Servers, VM ESXI, WAN/LAN, routing protocols, Visio. Network Security and availability experience: Palo Alto, VPN, Sophos, System Backup, disaster recovery, firewalls, and load balancers. Follow up and keep updated with latest networking technologies that will be adopted in the enterprise. Lead or participate in infrastructure projects. About The Company: VAM Systems is a Business Consulting, IT Solutions and Services company.
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