Network Support Technician

2 days ago


Manama, Manama, Bahrain Trace Systems Inc. Full time
How You Will Contribute:

As an IT Customer Support Professional, you will play a crucial role in ensuring the smooth operation of our clients' computer systems and networks.

You will be responsible for troubleshooting complex issues, building user accounts, and documenting trouble calls and computer/network actions for reporting purposes.

  • Field trouble calls via phone and computer trouble ticketing system.
  • Perform laptop imaging.
  • Perform basic IP troubleshooting.
  • Build user accounts on domain.
  • Add and remove computers from Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Build exchange mailboxes.
  • Troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document trouble calls and computer/network actions for reporting purposes.
  • Travel CONUS/OCONUS to support missions up to 10%.
Requirements:
  • An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • A minimum of seven years of experience with IT systems, including four years in IT customer support and two years in a military environment.
  • A+, Network+, and Security+CE certifications, as well as CCNA certification, are mandatory.
  • Associates degree in Networking, or eleven years of recent specialized experience.


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