
Network Support Professional
24 hours ago
Overview: We are seeking a skilled and experienced professional to join our team as a Help Desk Technician.
\The ideal candidate will have minimum seven years of experience with IT systems and minimum four years in IT customer support with two years of experience in a military environment.
\As a Network Support Professional, you will be responsible for providing information and assistance resources that troubleshoot problems with computers or similar products on the network.
\- Field trouble calls via phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on domain.
- Add and remove computers from Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Travel CONUS/OCONUS to support missions up to 10%.
- Provide technical support to employees and customers.
- Troubleshoot hardware and software issues.
- Document and track all technical issues.
- Collaborate with other teams to resolve complex technical issues.
- Active Secret clearance (interim secret clearance acceptable to start).
- US Citizenship required.
- Seven years of experience with IT systems.
- Four years of experience in IT customer support with two years in a military environment.
- Required certification: A+, Network+, Security+CE.
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