Network Support Professional

24 hours ago


Manama, Manama, Bahrain Trace Systems Inc Full time

Overview: We are seeking a skilled and experienced professional to join our team as a Help Desk Technician.

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The ideal candidate will have minimum seven years of experience with IT systems and minimum four years in IT customer support with two years of experience in a military environment.

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As a Network Support Professional, you will be responsible for providing information and assistance resources that troubleshoot problems with computers or similar products on the network.

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  • Field trouble calls via phone and computer trouble ticketing system.
  • Perform laptop imaging.
  • Perform basic IP troubleshooting.
  • Build user accounts on domain.
  • Add and remove computers from Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Build exchange mailboxes.
  • Troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document trouble calls and computer/network actions for reporting purposes.
  • Travel CONUS/OCONUS to support missions up to 10%.
\Key Responsibilities:\
  • Provide technical support to employees and customers.
  • Troubleshoot hardware and software issues.
  • Document and track all technical issues.
  • Collaborate with other teams to resolve complex technical issues.
\Requirements:\
  • Active Secret clearance (interim secret clearance acceptable to start).
  • US Citizenship required.
  • Seven years of experience with IT systems.
  • Four years of experience in IT customer support with two years in a military environment.
  • Required certification: A+, Network+, Security+CE.


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