Service Desk Engineer
5 months ago
1-3 years experience in Service Desk Mgmt in Banking Sector.
Brief JD
- Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
- Being the Single Point of Contact for customer requests.
- 1st Line of investigation and diagnosis.
- Provide a point of coordination throughout the incident/request life cycle.
- Infrastructure Monitoring ( Servers / Network) - Alerts & Alarms
- Application Monitoring ( AppDynamics )
- Documentation & Reporting every issue to maintain a healthy knowledge base.
- Escalation; that’s when the problem is too complex to be resolved by L1/L2, and thus the same needs to be escalated to the Higher Management.
- Handling day to day operational tasks.
**Requirements -**
- Knowledge & experience on AWS, coding (python for example)
- Excellent communication skills
- Problem solving & analytical mindset
- Basic SQL, Execute queries
- Access App dynamics - trace the issues
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: BD600.000 - BD650.000 per month
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